NORBERT

NORBERT HORGOSI

Technical Production Specialist

ABOUT ME

Hi there 🙂 My name is Norbert and welcome to my website. So what is my story?
Since my teenage years I have always been keen to technologies, whether it was dismantling old radios to build my own gadgets or learning how to create websites. When I was 12 years old I built my very first website based on CMS phpBB, then few years later I have started to market LL.sk domains.

Later on, this interest of mine grew into the IT sector, where I have been learning about front-end development (HTML and CSS), something little from the UNIX/LINUX, SQL, Networking, Cloud services etc. Additionally, I am currently expanding my knowledge in SmartHome technologies. I perceive myself as an individual that likes challenges, is a true team player and takes full responsibility for the actions taken.

  • Age
    31 years
  • Languages
    Slovak, English, Czech, Hungarian
  • Hobbies
    Table soccer, table tennis, scrabble, bowling
  • Website
    WWW.HORGOSI.COM /.SK

Hire Me


WHAT CAN I DO

My biggest strength is being a fast learner, who does not surrender until I provide the best of me and perfection is reached!

Engineer Support

I always look for problems to solve even if I have to go out of my comfort zone. What generates the best results is thinking outside of the box that is definitely my strength.

Security Administrator

Security is the most important part of the entire world. I have experiences in IAM (Identity and Access Management) sector for a couple of years meaning that I am the first line defense protecting confidential data.

Customer Care Support

During my years as a customer care support I have learned to step in the shoes of the customers and see their problems as my own. This allowed me to solve their issues with efficiency and friendliness which resulted in another smiling customer.

Website administrator

I have built my own websites on CMS like phpBB, Joomla, WordPress, Drupal, Magento, Prestashop etc. and I have managed some of them to get in the top of Google Search Engine by creating unique and SEO friendly content.


TESTIMONIALS

I’m pleased to recommend Norbert as a candidate for any IT operational team where such qualities as good team work, cooperation with stakeholders, flexibility, willingness to help and thirst of new knowledge will be distinguishing for given workforce. Norbert has broad view on multiple identity & access management related domain, but will be a great contributor in other areas too.

Yuriy Larchenko – Security Evangelist

Employment History

Customer Engineer Specialist - Fiserv Slovakia, s.r.o.

Bratislava, SK - 2021 to present

  • higher 2nd level support
  • managing approximately 6000 ATMs in various countries (controlling and monitoring)
  • installing, replacing/relocating and terminating ATMs
  • regular participation in new projects (config deployments)
  • investigating and resolving incidents
  • regular maintenance of production and test environments
  • improving already running processes (creating better quality procedures, setting new processes for obtaining better results)
  • working with SQL, MR-Win6530 (UNIX – commands, macros, obeys), Monitoring tools, WINSCP, Total Commander, WinMerge, Teams, Power Automate, Notepad++, GUI etc.
  • ON-CALL support 24/7
IAM Administration Specialist - ING Business Shared Services B.V.

Bratislava, SK - 2019-2021

  •  processing the requests of ING employees worldwide (supporting mainly USA and Brazilians users)
  • creating / modificating / terminating user accounts
  • reseting passwords / unblocking / restoring user accounts
  • controlling incoming requests or whether they meet the conditions for processing
  • generating reports from applications for IAM Controls every 3 months (for access verification)
  • managing around 200 applications and making changes based on procedures
  • daily active English (written and conversational) communication with employees and HelpDesk (mainly US and BR)
  • account management via SQL, Active Directory
Customer Care Agent - AT&T Telecommunications company

Bratislava, SK - 2018-2019

  •  answering in-coming support related phone calls as the first line of contact for the company
  • providing support for all U-VERSE products – TV, phone, internet
  • maintaining positive customer satisfaction and relationship
  • handling inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes
Administrative assistant - Hotel Senec**** Lake Resort

Senec, SK - 2017-2018

Barista - Starbucks Coffee Company

London, UK - 2015-2016

Operation Supervisor - ACT Clean

London, UK - 2013-2015


EDUCATION

Sales and Operational Manager in the Car Industry

2008-2012

Secondary Technical School, Senec, Slovak republic


Trainings & certifications

Supervisor Development Training, Certificate of Training

2012

ACT Clean LTD, London, United Kingdom

Intensive course, EF Cambridge Certificate

2011

EF International Language Centre, Santa Barbara, California, USA

EU Leonardo Da Vinci Mobility Project

2011

Ford Otosan Kocaeli Plant, Turkey


SKILLS

Samsung Smartthings
90%
Home Automatization
80%
Tasker
75%
Power Automate
50%
Google Assistant
90%
Amazon Alexa
85%
SQL
65%
Python
40%
UNIX
65%
Microsoft Word
80%
Microsoft Excel
70%
Outlook
80%
Wordpress
80%
HTML+CSS
40%
PHP
30%

CONTACT

  • E-mail
    NORBERT@HORGOSI.COM
  • E-mail
    NORBERT@HORGOSI.SK
  • City, Country
    Senec, Slovakia
  • Linked.in
    https://www.linkedin.com/in/norbert-horgosi/

Please feel free to contact me if you need any further information.


GET IN TOUCH